10. December 2019 - 9:00 till 16:30
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Workplace Diversity Training Course | PD Training | Tuesday, 10. December 2019

In the new global economy, it is more important than ever to understand how cultural differences affect communication and perception in the workplace. Improving intercultural communication enhances an organisation's success by bringing together varied perspectives and implementing fresh ideas in the organisation.
In this fascinating Managing Workplace Diversity training course you'll be exposed to a number of key skills including understanding how biases and stereotypes affect our judgment, identifying personal baggage that can affect opinions, ways to discourage discrimination, cultural body language, dealing with complaints and choosing a course of action to be taken and much more!
This fun, high-energy professional development training course is available in Brisbane, Sydney, Melbourne, Canberra, Adelaide, Parramatta and Perth.
Learning Outcomes
 

Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
Gain effective strategies for removing barriers to diversity in the workplace
Communicate more effectively in a diverse population
Learn the importance of non-verbal communication
Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
Learn how to respond to personal complaints & develop a support system to manage this resolution process
Gain a professional approach to record, analyse and resolve situations involving diversity
Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Course Outline
 



Workplace Diversity Training Course - Lesson 1Getting Started

Workshop Objectives


Workplace Diversity Training Course - Lesson 2Understanding Diversity

What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview




Workplace Diversity Training Course - Lesson 3Understanding Stereotypes

Stereotypes vs. Biases
Identifying Your Baggage
Understanding what this Means


Workplace Diversity Training Course - Lesson 4Breaking Down the Barriers

Changing your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes




Workplace Diversity Training Course - Lesson 5Verbal Communication Skills

Listening and Hearing: They aren't the same thing
Asking Questions
Communicating with Power


Workplace Diversity Training Course - Lesson 6Non-Verbal Communication Skills

Body Language
The Signals you Send to Others
It's not WHAT you say, It's HOW you say it




Workplace Diversity Training Course - Lesson 7Being Proactive

Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination


Workplace Diversity Training Course - Lesson 8Coping with Discrimination

Identifying if you have been Discriminated against
Methods of Reprisal
Choosing a Course of Action




Workplace Diversity Training Course - Lesson 9Dealing with Diversity Complaints as a Person

What to do if you're Involved in a Complaint
Understanding your Role
Creating a Support System


Workplace Diversity Training Course - Lesson 10Dealing with Diversity Complaints as a Manager

Recording the Complaint
Identifying Appropriate Actions
Choosing a Path




Workplace Diversity Training Course - Lesson 11Dealing with Diversity Complaints as an Organisation

Receiving a Complaint
Choosing a Response
Learning from the Complaint


Workplace Diversity Training Course - Lesson 12Wrapping Up

Words from the Wise
Action Plans and Evaluations